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A sound grievance procedure is an important part of Human Resource Management because it provides employees with a systematic method for expressing and resolving complaints related to their employment. A well-designed procedure promotes fairness, employee satisfaction, discipline, and healthy relations between employees and management. The following are the essential features of an effective grievance procedure. Clarity and simplicity: The procedure should be simple, clear, and easily understandable to all employees. Employees must know what constitutes a grievance, whom to approach, and what steps should be followed. Complicated procedures may discourage employees from reporting genuine problems. Proper grievance channels: There should be clearly defined ___ __________ ______ _________ ________ __________.
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