Employee Exit

Define ‘communication’. Why is communication of vital importance to management? Discuss the barriers in communication

Explain the importance of performance appraisal in human resource management.

Explain what is meant by the hierarchical nature of needs. Is this hierarchy rigid? Discuss with suitable examples.

What do you understand by ‘recruitment’? Explain the process of recruitment.

What is job analysis? Describe the significance of job analysis.

What is Manpower planning? Examine the nature and significance of manpower planning.

What are the principles of a positive culture? How can companies build positive culture among new employees. Discuss with suitable examples.

Discuss the types of customer loyalty.

Define customer loyalty. Explain the factors affecting customer loyalty by giving examples.

Explain the importance of service recovery. Discuss the different strategies for service recovery

Explain the various types of complainers. Discuss the guidelines for handling consumer complaints.

Explain the key areas of Customer Experience Management (CEM). Discuss the benefits of CEM with examples.

What are the factors influencing the expected service quality of the customers? Explain the determinants of service quality.

List out the perquisites of selling. Briefly explain each of them with suitable examples.

What do you mean by preparation to sell? Explain the important steps in "preparation to sell" with examples

What do you understand by customer service? Discuss the importance of customer service for a retailing organization.

What is communication? Explain the different medium of communications and various types of communication.

What is centralization and decentralization in retail organization? Which is the most preferred one in the changing environment?

Explain physical aspects of the store.