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The passenger reservation system (PRS) of Indian Railways is one of the most significant implementations of Information and Communication Technology (ICT) under the framework of electronic governance in India. ICT has revolutionized the process of ticket booking, cancellation, enquiry, and related services, making them more efficient, transparent, and accessible to the common public. The PRS, developed by the Centre for Railway Information Systems (CRIS), has played a crucial role in managing the complexity of India’s vast railway network through digital platforms. __________ ____ _______ _______ ___ _____ ____ ___ _______.
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