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Information and Communication Technology (ICT) plays a transformative role in enhancing citizen services under the framework of Electronic Governance (e-Governance). ICT intervention has not only improved service delivery but also enhanced transparency, accountability, accessibility, and efficiency in government-citizen interaction. The key areas of ICT intervention in citizen services can be discussed as follows: One of the most prominent areas is digital identity. Through platforms like Aadhaar in India, citizens are provided with a unique digital identity that facilitates seamless access to multiple government services. It eliminates duplication, enhances accuracy in identification, and forms the basis for direct benefit transfers (DBT), subsidies, and social welfare schemes. ICT has revolutionized service delivery through Common Service Centres (CSCs). These centres act as digital access points for rural and remote citizens, offering services such as ___ ______ ______ __________ __________ _______ ______ _____.
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