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Information and Communication Technology (ICT) plays a transformative role in enhancing citizen services under the framework of Electronic Governance (e-Governance). ICT intervention has not only improved service delivery but also enhanced transparency, accountability, accessibility, and efficiency in government-citizen interaction. The key areas of ICT intervention in citizen services can be discussed as follows: One of the most prominent areas is digital identity. Through platforms like Aadhaar in India, citizens are provided with a unique digital identity that facilitates seamless access to multiple government services. It eliminates duplication, __________ _________ _________ __________ __________ ________ _______ ___ _____ _________.
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