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Responsiveness in Public Systems Management refers to the ability of public institutions to understand, respond to, and fulfill the needs, expectations, and grievances of citizens in an efficient, transparent, and accountable manner. A responsive public system enhances public trust, improves service delivery, and strengthens democratic governance. To achieve this, governments employ various responsiveness mechanisms that facilitate communication between citizens and public authorities while ensuring timely action. One of the most important responsiveness mechanisms is the grievance redressal system. It provides citizens with a formal platform to register complaints regarding public services, administrative delays, corruption, or denial of benefits. Effective grievance redressal systems ensure timely acknowledgment, investigation, and resolution of complaints. Online grievance portals, helplines, complaint ______ _______ _____ __________ ____.
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