Question

Discuss the concept and evolution of organizational citizenship behaviour (OCB). Describe the antecedents of OCB and explain how organisation benefits with OCB, citing examples. 

27 Apr 2023
Answer :
Word Count : 627

Organizational Citizenship Behaviour (OCB) is a concept that refers to discretionary behaviour of employees that goes beyond their job responsibilities. It includes behaviours that contribute to the smooth functioning of the organization, enhance its reputation, and promote the welfare of others in the organization. The concept of OCB has evolved over time, and researchers have identified different dimensions of OCB.

The concept of OCB was first introduced by Dennis Organ in 1988, who defined it as "individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization." Since _________ ______ ______ _______ ___ ________ ___ _______ ___ _______.
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