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Modern business communication has been transformed significantly by the rapid development of digital technology. In the traditional business environment, communication depended mainly on face-to-face meetings, letters, printed reports, telephone calls and physical documents. Today, organisations use a wide range of modern technologies to exchange information rapidly, accurately and efficiently across departments, organisations and geographical boundaries. These technologies have made business communication faster, more flexible, interactive and cost-effective. They also support decision-making, customer relations, teamwork, marketing and international business operations. Email is one of the most widely used technologies for business communication. It enables individuals and organisations to send messages, documents, photographs, reports and other files within seconds. Business emails provide a written record of communication and are useful for formal communication with employees, customers, suppliers and other stakeholders. Email also allows organisations to communicate with people in different time zones without requiring their simultaneous presence. Features such as attachments, distribution lists, folders, signatures and automated responses make email an important tool for professional communication. However, effective business emails should be clear, concise, properly structured and professionally worded. Mobile communication technology has also changed the way businesses communicate. Smartphones and tablets allow employees to remain connected while travelling, working from home or operating outside the office. Mobile phones support voice calls, text messages, instant messaging, email, video calls and access to business applications. Employees _________ ____ ________ _______ __________ __________.
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