What is Total Quality Management? Explain its significance in educational management.
Total Quality Management (TQM) is a management approach that seeks to enhance the quality of an organization's products and services through continuous improvement, teamwork, and customer focus. It involves all members of the organization, from the top management to the frontline staff, in a systematic and structured approach to achieving excellence in every aspect of the organization's operations. TQM is based on the principles of statistical process control, continuous improvement, and employee empowerment, and it requires a strong commitment from top management to make it successful.
In the context of educational management, TQM emphasizes the importance of providing high-quality education to students by meeting their needs and expectations, ____ ________ _________ _________ _______ ________ _____ _________.
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