What is Total Quality Management? Explain its significance in educational management.

Total Quality Management (TQM) is a management philosophy that focuses on continuous improvement in all aspects of an organization, with the ultimate goal of meeting or exceeding customer expectations. TQM emphasizes a holistic approach to quality, involving all employees and departments in the organization.

TQM principles include customer focus, continuous improvement, employee involvement, process approach, and data-driven decision making. Customer focus means understanding and meeting customer needs and expectations. Continuous improvement involves constantly striving for better processes, products, and services. Employee involvement means empowering and involving employees at all levels in the organization. Process approach means focusing on the processes that create value for customers. Data-driven decision making involves using ___ ___ ______ ___ ____.
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