What is organisational citizenship behaviour? Discuss different approaches to OCB.

Organisational Citizenship Behaviour (OCB) refers to discretionary actions or behaviours that are not explicitly recognized by formal reward systems but nonetheless contribute to the effective functioning of an organization. These behaviours extend beyond the requirements of the job description and demonstrate employees' willingness to go above and beyond their prescribed roles to benefit the organization as a whole. OCB encompasses various voluntary actions such as helping colleagues, providing constructive suggestions, participating in organizational activities, and demonstrating loyalty towards the organization.

Different Approaches to OCB:

1. Traditional Approach:
   The traditional approach to OCB focused primarily on identifying specific behaviours that contribute to organizational effectiveness. It emphasized observable actions such as helping co-workers, volunteering for additional tasks, and attending optional meetings. This approach viewed OCB as ____ ________ __________ ___ _________ ______ _________ _____ __________.
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