What are the various kinds of customer services? Discuss with the help of examples.

Types of customer service:
1. Walk-in service departments
2. Phone and email support
3. Support via live chat
4. Self-service content
5. Communities and forums

1. Walk-in service departments

Many of us grew up knowing customer service as a department housed under their respective business establishments. These physically-accessible business units displayed “customer care” boards in big letters where people would queue up to exchange defective goods, initiate a refund, or register a complaint.

This type of customer service is naturally slow and inconvenient for people who have to visit the physical storefront in order to get their concerns addressed. Thankfully, that’s changing because this type of customer service is nearly extinct.

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