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Conflict is a natural and inevitable phenomenon in social life, especially in societies characterized by diversity of interests, values, cultures, and economic conditions. Within the field of social welfare administration and social action, conflict often arises between individuals, groups, institutions, and communities due to competition for resources, differences in ideology, power imbalances, or misunderstandings. Effective conflict resolution is therefore essential for maintaining social harmony, ensuring justice, and promoting collective welfare. Social welfare administrators and social workers play an important role in facilitating peaceful resolution of conflicts through various practices that promote dialogue, cooperation, and mutual understanding. One of the most important practices in conflict resolution is effective communication. Many conflicts arise or intensify due to poor communication, misinterpretation, or lack of information. Open, honest, and respectful communication allows conflicting parties to express their concerns, feelings, and perspectives clearly. Social workers encourage active listening, which means listening attentively without interrupting or judging. When individuals feel heard and understood, their hostility often decreases and they become more willing to cooperate. Clear communication also helps to remove misunderstandings and establish _________ ________ ________ ___ _________ ______ _____ ______ ________.
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