Simplification of office work

Work or job simplification is the process of removing tasks from existing roles in order to make them more focused. The objective of work simplification is to develop improved work methods that maximize output while minimizing expenditure and cost. Amy works at the reception of a fast-growing company. Her role is to handle administration, take care of office chores, and receive guests. Amy loved her work. However, when the company grew from 50 to 150 people over a two-year period, she started to drop the ball on her administrative tasks and started showing burnout symptoms. Over this two year period, Amy’s responsibilities stayed the same but the group of people she had to take care of, increased by 300%!

Her manager then sat her down and asked which parts of the role she loved the most. Amy loved the chores and receiving guests but the administrative tasks became too much for her. The company then decided to create an additional office manager function who would be dedicated to these administrative tasks. Amy’s responsibilities were reduced to the other two activities.

The approach to work simplification has five steps and is not dissimilar to any job redesign process. The job or role is first analyzed and ____ _________ ___ _________ ________.
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