How does the quality affect an organisation? What are the drives for quality? 

Quality plays a crucial role in the success of an organization. It can impact the organization in the following ways:

1. Customer satisfaction: Quality products or services can help organizations to meet or exceed the customer's expectations. This can result in customer loyalty, repeat business, and positive word-of-mouth promotion.

2. Cost savings: Improving quality can _________ _______ ________ __________ ___ _______ ____ _______ ____ ________.
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