Factors considered for patient care in the ward

Question

28 May 2022

Answer :

Word Count : 420

Healthcare service quality is associated with patient satisfaction (1), loyalty (2) and healthcare organizations’ productivity and profitability (3). As a result, healthcare organizations throughout the world consider it as a strategic differentiator for sustaining competitive advantage. Therefore, it is very important to define measure and improve quality of healthcare services.

Quality healthcare is a subjective, complex and multi-dimensional concept. Mosadeghrad (2013) defined quality healthcare as “consistently delighting the patient by providing efficacious, effective and efficient healthcare services according to the latest clinical guidelines and ______ _____ ________ ________ ______.
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