Explain the potential areas of service failures in retailing.

5 Common Customer Service Failures -

Failure to fix a problem quickly -

There is nothing more frustrating than having to wait for weeks to have a problem fixed. I had the experience of receiving a damaged product, and then being required to return it before the company would ship me a replacement. This added weeks to the original delivery time, and I still remember it now three years later.

Doing too much with one package -

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