Explain the guidelines that you will follow in handling customer compl

Question

Explain the guidelines that you will follow in handling customer complaints with examples.

08 Oct 2021

Answer :

Word Count : 454

Handling customer complaints

At some stage your business is likely to receive a customer complaint. Dealing with it in a positive and constructive manner will help to keep your customers.

In general customers who are unhappy with your product or service will not complain to you – but they will complain to others and take their business elsewhere. Managing customer complaints and resolving them quickly will result in improved business processes and repeat business.

Complaints handling policy

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