Every organization has a specific quality programme. Discuss the quality programme followed by an organization of your choice and how it helps the organization sustain in the competitive world.
Sure, Total Quality Management (TQM) is a comprehensive approach to improving the competitiveness, effectiveness, efficiency, and flexibility of an organization. One prominent example of an organization that has successfully implemented TQM is Toyota Motor Corporation.
Toyota has long been renowned for its commitment to quality, which is deeply ingrained in its corporate culture and operations. The company's quality program is based on the Toyota Production System (TPS), often referred to as Lean Manufacturing, which forms the foundation of TQM at Toyota.
At its core, Toyota's quality program emphasizes several key principles:
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