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Emotional intelligence in the workplace refers to the ability of individuals to perceive, understand, manage, and regulate emotions in themselves and others while effectively using this awareness to guide behavior and decision-making. It plays a crucial role in shaping organizational culture, teamwork, leadership effectiveness, and overall job performance. Unlike cognitive intelligence, which is often measured by __________ _________ __________ __________ __________ _______ ____ ______ _________.
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