Describe the system of Bench marking and the process of outsourcing and it’s impact on the organisation. Give examples.

Benchmarking in outsourcing

Benchmarking is the process by which the services of an existing outsourcing supplier are compared to the same or similar services of other suppliers.

A customer may want to undertake this kind of comparison to establish whether or not the services provided by its existing outsourcing supplier are of an equivalent price and quality compared to the market generally and to check that it is still receiving value for money.

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