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Information and Communication Technology (ICT) implementation in governance has transformed the delivery of public services, increased transparency, and improved citizen participation. However, despite its potential, the integration of ICT into governance mechanisms faces several complex challenges. These challenges span technological, administrative, financial, and socio-cultural dimensions. One of the foremost challenges is the *digital divide*. In many countries, particularly in developing regions, access to ICT infrastructure is uneven. Urban populations may benefit from high-speed internet and modern devices, while rural and remote areas often suffer from poor connectivity, lack of infrastructure, and limited digital literacy. This disparity prevents equitable access to e-governance services and excludes marginalized communities from full participation. Another significant challenge is the *lack of digital literacy and awareness* among both citizens and government employees. Many users are ____ _____ ___ ____ _________ _______ ____ _______ _________ __________.
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