Define TQM'. Discuss its application in library

Total Quality Management (TQM) is a comprehensive and structured approach to improving the quality of organizational processes, products, and services. It is a philosophy that emphasizes continuous improvement, customer satisfaction, employee involvement, and data-driven decision-making. TQM involves all members of an organization, from top management to frontline staff, in striving for excellence in all aspects of their work. It encompasses various principles, such as customer focus, leadership, involvement of people, process approach, continuous improvement, evidence-based decision-making, and relationship management.

In the context of a library and information center, the application of TQM focuses on improving the overall effectiveness and efficiency of library services and operations. Libraries are information-intensive environments where the quality of service provided to patrons is paramount. By adopting TQM principles, libraries can enhance user satisfaction, improve their internal processes, and foster a culture of continuous improvement.

### Customer Focus

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