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Communication is the process of exchanging information, ideas, opinions, feelings, facts, and instructions between two or more persons with the purpose of creating common understanding. In business organisations, communication takes place between managers, employees, departments, customers, suppliers, and other stakeholders. It may be oral, written, non-verbal, formal, or informal. Effective communication is essential for planning, decision-making, coordination, leadership, motivation, and control. Communication is effective when the receiver understands the message in the same sense in which the sender intended it. Several barriers can prevent communication from being effective. One common barrier is the language or semantic barrier. Differences in language, vocabulary, technical terminology, ambiguous words, and ______ ___ ________ ______ _______ _______ _______ _______.
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