Analyse the skills required by the change agent in the context of educational institutions.

Although Change agents are also considered to be Consultants, These are needed to complete the various phases of a change project and adapting the consulting role as needed for a variety of situations.
General Skills
These skills are necessary for selecting and expediting different roles as a consultant. These include :
– Self awareness about critical traits / competencies possessed,
– Understanding one’s own motivations in assessing need for change and the drive to bring out the change.
– Understanding philosophy and ethics and process of change.
– Anticipating and predicting the relation of one possible change to other possible changes.
– Understanding the desired (coverage, character, structure of changes / group of changes.
– Determining the barriers, resistance and reading to change.

 Determining the resources a valuable for change.

 Ability to determine his own role in changing situations.

 Understanding group processes.

 Distinguishing work and personal issues.

 Active Listening

 Handling Emotions, Emotional Intelligence

 Conflict Resolution

 Building a conducive climate — trust and openness.

Contracting Skills

It is the skill needed for building a verbal agreement with a client and includes :

 Communicating the understanding of problem — what problem has been perceived by the consultant.

 Clarifying the client’s needs

 Expressing one’s own needs

 Documenting main decisions and commitments

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