Analyse the institutional devices and strategies for citizen-administration interface
The term Public Administration was till recently used to refer to the management of Public affairs or government. It was government in action and its scope was wide.
It had exclusive jurisdiction over governance and exercised sovereign functions and had a shine around itself. But in course of time the term administration lost its glamour and another term ‘management’ came into vogue and public administration became ‘Public Management’.
During 1980s and 1990s the word ‘management’ was on everybody’s lip. Management techniques of private sector were sought to be applied in the administration of public affairs. In 1990’s, ‘management’ also lost its shine and another word ‘governance’ came to be used.
It was said that the words like administration or management concentrated on processual functioning whereas governance was the substantial part of state functioning. Governance is administration-cum-management plus, and hence more inclusive, more expansive, more citizen ____ ____ ________ ___ ______ _________ _____ __________ _______ _________ __________.
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