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The National e-Governance Plan (NeGP) is an ambitious initiative of the Government of India aimed at making all government services accessible to citizens through electronic means, thereby enhancing transparency, efficiency, and accountability in governance. Launched in 2006, the NeGP seeks to transform the delivery of public services by leveraging information and communication technologies (ICT) to bridge the gap between citizens and the government. It envisions the creation of a "Government to Citizen" (G2C) interface that enables citizens to access services such as certificates, licenses, tax payments, social welfare schemes, and grievance redressal through online platforms. The plan also emphasizes "Government to Business" (G2B) and "Government to Government" (G2G) interactions to streamline administrative processes, reduce bureaucratic delays, and improve service delivery. The core components of the National e-Governance Plan include the establishment of Common Service Centres (CSCs), state-wide area networks (SWANs), and the implementation of Mission Mode Projects (MMPs) in key sectors like health, education, agriculture, land records, and social welfare. CSCs act as front-line service delivery points in rural and semi-urban areas, providing citizens with access to government services along with ICT-enabled facilities such as internet connectivity, digital literacy training, and online grievance management. SWANs facilitate secure, _______ ________ ______ _____ ___ _____.
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