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Employee grievance refers to any form of dissatisfaction, complaint, or feeling of injustice that an employee experiences in relation to their work, workplace environment, policies, or treatment by supervisors and colleagues. It is essentially a manifestation of a gap between the employee’s expectations and the reality of their workplace experience. Grievances can arise from a wide range of issues such as unequal treatment, lack of recognition, poor working conditions, unfair disciplinary action, wage disparities, harassment, discrimination, or conflict with management. If these grievances are not addressed appropriately, they can lead to lowered morale, reduced productivity, absenteeism, higher turnover, and strained employer-employee relationships. Therefore, grievance handling is a vital function within human resource management, as it helps maintain a healthy work environment, strengthens trust, and ensures smooth organizational functioning. The grievance handling procedure in an organization is a structured process that allows employees to voice their concerns and ensures that these issues are resolved fairly and efficiently. The first step in this process is recognition and identification of the grievance. Management must create a transparent environment where employees feel free to express their complaints without fear of retaliation. This requires an open-door policy, suggestion boxes, or formal complaint submission systems. Once a grievance has been recognized, it _____ _________ _____ _________ _________ __________ ______ _________.
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