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Educating the customer refers to the process of providing accurate, relevant, and timely information to help customers understand products, services, policies, and procedures. In customer service management, this practice ensures that customers are not only aware of what they are purchasing but also know how to use the offerings effectively. It involves training customers in product usage, clarifying service terms, addressing frequently asked questions, and ______ ________ __________ ___ ____ ____ ________ _________.
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