Question

 

How can a utility implement Franchisee scheme to increase revenue collection and provide better customer care?

17 Mar 2025
Answer :
Word Count : 518

A utility can implement a Franchisee scheme to enhance revenue collection and improve customer care by strategically partnering with local entities to manage specific aspects of power distribution. This approach leverages local resources, reduces operational inefficiencies, and ensures better service delivery. The key steps to implementing this scheme effectively are as follows:  

### 1. Identifying Suitable Franchisee Models  
There are different types of franchisee models that a utility can adopt based on its operational and financial goals:  
- Revenue-Based Franchisee: The franchisee is responsible for collecting payments from consumers and retaining a commission.  
- Input-Based Franchisee: The franchisee purchases bulk power from the utility and manages distribution while retaining revenue above the agreed purchase cost.  
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