Explain the importance of customer satisfaction survey and explain how it is conducted.

Customer satisfaction surveys play a critical role in the management of power distribution as they help power companies assess service quality, identify gaps, and improve customer experience. A well-structured survey provides insights into consumer expectations, areas of dissatisfaction, and opportunities for service enhancement.  

### Importance of Customer Satisfaction Survey  

1. Enhancing Service Quality – Regular surveys allow power distribution companies to evaluate the efficiency and reliability of electricity supply. Customer feedback helps in identifying frequent power outages, voltage fluctuations, and response delays.  

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