Explain the importance of customer satisfaction survey and explain how it is conducted.

Customer satisfaction surveys play a critical role in the management of power distribution as they help power companies assess service quality, identify gaps, and improve customer experience. A well-structured survey provides insights into consumer expectations, areas of dissatisfaction, and opportunities for service enhancement.  

### Importance of Customer Satisfaction Survey  

1. Enhancing Service Quality – Regular surveys allow power distribution companies to evaluate the efficiency and reliability of electricity supply. Customer feedback helps in identifying frequent power outages, voltage fluctuations, and response delays.  

2. Customer Retention and Loyalty – Satisfied customers are more likely to continue using services and even recommend them to others. ____ ______ _________ ____ _________.
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