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An effective grievance redressal system is a cornerstone of sound industrial relations, as it provides an orderly and fair mechanism for addressing employee dissatisfaction before it escalates into conflict. In an industrial setting, grievances may arise due to issues related to wages, working conditions, promotion, transfers, disciplinary action, interpretation of agreements, or interpersonal relations at the workplace. If such grievances are not handled promptly and objectively, they can lead to frustration, loss of morale, reduced productivity, and ultimately industrial disputes. Therefore, a well-designed grievance redressal system plays a preventive role by ensuring that employees feel heard, respected, and treated justly, which strengthens mutual trust between management and workers. The importance of an effective grievance redressal system lies first in maintaining industrial peace. By providing a formal channel for employees to express their complaints, it reduces the likelihood of impulsive reactions such as strikes, go-slows, or absenteeism. It also encourages employees to follow established procedures rather than resorting to disruptive actions. Secondly, such a system promotes fairness and transparency in managerial decision-making. When grievances are examined objectively and resolved based on facts and rules, it helps in minimizing favoritism ________ ________ __________ __________ ________ _____ _________ _______ ___.
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