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Information and Communication Technology (ICT) plays a transformative role in the delivery of public services through its ability to enhance transparency, efficiency, accessibility, and accountability. In the context of electronic governance, ICT acts as the backbone that facilitates communication between the government and citizens, ensuring better service delivery and administrative reforms. One of the most significant contributions of ICT is improving accessibility. Through web portals, mobile applications, and kiosks, citizens can now access services such as income certificates, caste certificates, land records, utility bill payments, and tax filing from anywhere and at any _______ ________ ___ ___ ___ _______ _________ _________ ___ ________ ___ _________.
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