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As the Quality Manager of the organization, my primary focus would be to develop a comprehensive Total Quality Management (TQM) plan aimed at continuous improvement, customer satisfaction, and organizational excellence. The first step in this action plan would be to establish a clear quality vision and objectives aligned with the organization’s strategic goals. This involves defining measurable quality metrics such as product defect rates, process efficiency, customer complaints, and service turnaround time. Communicating these objectives across all levels ensures that every employee understands the importance of quality and their role in achieving it. The next step would be to conduct a thorough assessment of current processes and operations through techniques such _____ ___ ______ ___ ______ _________ __________ ____ ____ _______.
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