Assume that you are the quality Manager of the Organization. Propose a plan of action to improve the quality of your organization,

As the Quality Manager of the organization, my primary goal is to enhance the overall quality of our products and services by implementing a comprehensive Total Quality Management (TQM) plan. TQM is a continuous process focused on customer satisfaction, involving every employee at all levels of the organization. To improve quality, I propose the following plan of action:

Firstly, I will initiate a culture change by promoting quality awareness throughout the organization. This will be done by conducting training sessions and workshops on TQM principles, emphasizing the importance of quality in every task, and encouraging employee involvement. When employees understand how their work impacts the final product or service, they are more motivated to maintain high standards.

Secondly, I will establish clear quality objectives __________ ___ _______ ___ ______ _________ _____ ____.
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