Explain the importance of customer satisfaction survey and explain how it is conducted.

Distinguish between fixed assets and current assets.

Explain turnkey contracts in power distribution. Make comparative statement of benefits of turnkey contracts vis-à-vis unit rate contracts.

How can a utility implement Franchisee scheme to increase revenue collection and provide better customer care?

Describe Performance Management System with the help of example.

Discuss the reliable methods of communication.

Why is effective communication important to the managers?

What do you understand by Supply Chain Management?

In the context of your own organization, analyse statement 'Customer relationship management has become an important area for public utilities'.

List the reforms possible through GIS in the power sector.

Consider an existing web site of a power distribution utility. List the features of the web site. How would you like to change it to make it more user-friendly?

What is ERP? Discuss the benefits of using ERP in a power distribution utility.

What is SCADA? Discuss its usefulness for improving the operations of a power distribution utility.

Explain how IT can help in reducing AT & C losses and improving the efficiency of power distribution. Give examples.

Explain the objectives and scope of the Disaster Management Plan of a utility; and Describe the major constituents of the Disaster Management System and their functions.

Explain the major causes for fire outbreaks in a power utility. What techniques can be used for handling and preventing such fires?

Explain the major causes for fire outbreaks in a power utility. What techniques can be used for handling and preventing such fires?

Discuss electrical safety procedures for working with

a) Voltages up to 650 V and beyond

b) Transformers

c) Overhead lines

d) High voltage equipment

Explain the terms real-time pricing, time of use rates, strategic load conservation.

Discuss the role of ERCs in helping in the implementation of DSM through power utilities.