Write on any two of the given topics in about 100 words. (10)

 a). Correspondence at the workplace

 b). Writing skills

 c). Preparing your Portfolio 

Describe the different barriers to listening. 

Prepare a presentation with at least 10 slides on any one of the following topics. (10)

 a). Telephonic skills

 b). Social skills

 c). Preparing your profile

Write a letter to the prime minister of India requesting him for free COVID-19 vaccination for all the citizens of India.

Explain the different types of communication

Read the passage carefully and answer the questions given below. (2X10= 20 Marks)
Language, as we have seen, seems to be a highly developed form of animal signaling. But there
is a missing link in the chain. How, and when, did we start to talk? This is a problem of interest
mainly to ethologists (students of animal behavior), and one which has not yet been solved. Most
linguists regard this fascinating topic as being outside the realm of linguistics proper. They are
more interested in studying actual language than in speculating about its origins. But although
how language began is a puzzle, why language began seems rather clearer. Possibly it began
because humans needed a greater degree of cooperation with each other in order to survive, and
this cooperation required efficient communication.
Consequently the primary function of language is to impart factual information and to convey
essential commands. But language can also be used to communicate feelings and emotions. This
aspect of language is not as well developed as „information talking‟, because humans, like other
primates, can convey emotions by screams, grunts, sobs, gestures and so on. So they need
language only to confirm and elaborate these more primitive signals.
In addition, there is the language of social chitchat, the meaningless small talk of everyday life.
“Hallo, how nice to see you. How are you? Isn‟t the weather terrible?” This social patter has
been called phatic communion and is primarily a device to maintain social contact on a friendly
level. Some ethnologists call it „grooming talking‟ and suggest that it is substitute for the friendly
grooming indulged in by the monkeys. There are other biologically less important functions of
language. Humans may use language for purely aesthetic reasons. In writing poetry, for example,
people manipulate words in the same way as they might model clay or paint a picture. Or they
may talk in order to release nervous tension, a function seen when people mutter to themselves in
anger and frustration.
1.1.a). Say whether the following statements are true or false according to the passage.
Correct the false statements. (10)
i). Language is a highly sophisticated form of human sign communication.
ii). Ethnologists are interested in the study of animal behavior.
iii). How language began is obscure. 

iv). The main function of language is to convey emotions and feelings.
v). Phatic communication is similar to „groom talking‟ of monkeys.

1.2.b). Answer the following questions: (10)
i). List four reasons why human need to „talk‟?
ii). Besides „talk‟ how else do humans convey emotions?
iii). What is phatic communication? Give your own example of phatic communication.
iv). What is the primary function of writing?
v). Give an appropriate title to the passage.