Question

What do you understand by reference service? Describe its origin, growth and development. Differentiate between reference service and information service.

24 Nov 2020
Answer :
Word Count : 860

Reference services are the services provided by the reference department in a library that helps the library patron to get access to the information that they needed. Reference department provide library user with direction to the library materials, give advice on library collections and services on various kind of information form variety of sources. Reference department basically helps user to answer the questions that the user have in mind as well as helping the user to locate the information that they need in the library. Bunge and Bopp (2001) categorized reference service into 3 broad groups:

1) Information services that involve either finding the required information on behalf of the users, or assisting users in finding information.

2) Instruction in the use of library resources and services (broadly defined as information literacy skills)

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