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International marketing of services differs significantly from the marketing of physical products because services are intangible, inseparable from their providers, heterogeneous in performance, and perishable. These characteristics create special challenges when a service firm enters foreign markets. Differences in culture, income, regulations, infrastructure, consumer expectations, language and competitive conditions further complicate international service marketing. Therefore, service firms can adopt alternative international marketing strategies depending on the nature of the service, the degree of control required, available resources and the characteristics of the target market. One important strategy is direct exporting of services. In this approach, the service is produced in the home country and delivered to customers located abroad, usually through digital channels or through customers travelling to the service provider's country. For example, an Indian information-technology company can provide software development, cloud consulting or business-process services to clients in the United States without establishing a physical office there. Similarly, a foreign student travelling to India for medical treatment represents an international transaction in which the service is consumed in the exporting country. The major advantage of direct exporting is that it requires relatively low investment in foreign markets. The company can use its existing capabilities and infrastructure while accessing international customers. Digital technology has made this strategy particularly attractive for services such as online education, consulting, software development, financial analysis and professional services. However, direct exporting has limitations. The provider may have limited knowledge of local customers and may face communication, taxation, regulatory and time-zone difficulties. Services requiring physical presence cannot easily _____ __________ ________ ______ _______ ______ _________ _________ ___ ___ _______ _________.
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