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Control and capability are two important concepts in Total Quality Management (TQM) that influence the performance and improvement of an organization. Although both are related to quality management, they represent different approaches. Control focuses on maintaining the existing level of quality, whereas capability focuses on developing the ability of a process to consistently produce desired results. Control refers to the activities, techniques, and systems used to monitor, measure, and regulate processes to ensure that they operate according to predetermined standards. It is mainly concerned ___ ____ _____ __________ __________ _________ _______ _____.
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