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Operations management is a discipline concerned with planning, organizing, and controlling the processes that transform inputs into outputs in the form of goods and services. Its scope is broad as it touches every area where efficiency, productivity, and value creation are required in an organization. The primary aim of operations management is to ensure optimal utilization of resources such as manpower, machinery, materials, and money, while maintaining quality, cost-effectiveness, and customer satisfaction. It is applicable across both manufacturing and service industries, thereby making it a crucial function in modern organizations. The scope of operations management covers several areas. Firstly, it involves product design and ___ ______ _____ ______ _______ ______ _______ __________ ___ ________.
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