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Informal groups and leadership are important elements of workplace behaviour and play a significant role in achieving organisational objectives. Although formal organisations are created through official structures, informal groups naturally develop among employees because of common interests, friendships, shared experiences, and social needs. Leadership, on the other hand, provides direction and influences employees to work willingly towards organisational goals. Both informal groups and leadership strongly affect employee motivation, communication, cooperation, and productivity. Informal groups are groups that arise spontaneously within an organisation without being ______ ____ ______ ________ _______ _______ __________ ____ _______ _________.
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