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Computerized reference services refer to the use of computers and information and communication technologies to provide reference and information assistance to library users efficiently and accurately. These services represent a significant shift from traditional manual reference services to technology-driven systems that enhance speed, accessibility, and quality of information delivery. In the context of library automation, computerized reference services play a vital role in meeting the diverse and dynamic information needs of users. At the core of computerized ____ ________ ____ _____ _________ ___ ____ ______ ______.
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