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Computerized reference services refer to the use of computers and information and communication technologies to provide reference and information assistance to library users efficiently and accurately. These services represent a significant shift from traditional manual reference services to technology-driven systems that enhance speed, accessibility, and quality of information delivery. In the context of library automation, computerized reference services play a vital role in meeting the diverse and dynamic information needs of users. At the core of computerized reference services is the use of digital tools such as online databases, library management systems, __________ ______ ___ _____ ____ ________ _____ _______ ________.
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