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Fact-finding techniques are essential in the systems analysis and design process to gather relevant information about a system. These techniques help analysts understand the existing system, its requirements, and the problems that need to be addressed. Two common fact-finding techniques are interviews and questionnaires. Interviews involve direct interaction between the systems analyst and the users, stakeholders, or subject matter experts to gather information. The interviewer can ask open-ended or closed questions to understand the system’s issues, user requirements, and operational details. The interview process may be structured, semi-structured, or unstructured, depending on the level of control the analyst wishes to have over the conversation. Merits: 1. Rich, Detailed Information: Interviews allow the analyst to gather detailed, qualitative ____ ________ __________ ____ ______ ___ ___ ____ _________.
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