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Artificial Intelligence (AI) and automation have emerged as transformative forces in India’s ICT-based governance, reshaping how public services are delivered and accessed. In a country with vast population diversity and administrative complexity, AI-enabled tools, automation systems, and large-scale digital infrastructures have helped streamline governance processes, enhance decision-making, and improve citizen engagement. The integration of AI into India’s governance framework is closely linked to broader initiatives like the Digital India programme, which seeks to leverage technology for transparent, efficient, and inclusive governance. AI’s role in ICT-based governance can be seen in its ability to process large datasets, detect patterns, automate repetitive tasks, and provide real-time insights. For policymakers and administrators, AI-driven analytics have become indispensable in areas such as resource allocation, grievance redressal, fraud detection, and demand forecasting. The scalability of AI systems allows them to serve millions of citizens simultaneously, ensuring faster and more consistent service delivery, particularly in sectors like social welfare, public health, agriculture, and urban planning. One of the most prominent applications is Aadhaar-based authentication, which uses biometric and demographic data linked to a 12-digit unique identity number. Aadhaar has facilitated secure and verified digital identities for over 1.3 billion Indians. Through AI and automation, Aadhaar authentication enables direct benefit transfers (DBT), eliminating intermediaries and reducing leakage in welfare schemes such as MGNREGA, LPG subsidy distribution, and food grain allocation under the Public Distribution System (PDS). Automated matching of biometric and demographic data ensures accurate identification, while real-time verification prevents duplication and identity fraud. The Aadhaar-enabled Payment System (AePS) has also expanded banking services to rural and remote areas, ensuring financial inclusion. AI-driven ________ _____ ___ ____ ________ _______ __________ ______ ___ _________.
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