Discuss the various mechanisms to ensure the responsiveness in public systems.

The main aim being to identify space for new policies and potential for improvements in the existing system of service delivery; benchmarking standards against which the service users can measure the quality of services through mechanisms such as citizen monitoring, providing incentives, sanctions and performance measurement through performance-related pay and promotion, result-oriented performance targets; creation of new service delivery ethos among employees, which include strategies such as training and other interventions for changes in personnel relations with service users and encouraging a culture of organisational learning; new legal rights for service users which allows them to initiate legal proceedings against the State ______ ___ _________ ___ ____ ____ _________.
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