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Information and Communication Technology (ICT) plays a transformative role in urban governance by enhancing efficiency, transparency, accountability, and citizen participation in the delivery of urban services. In the context of e-Governance, ICT serves as the backbone for improving the interface between government agencies and citizens, especially in complex urban settings characterized by high population density and diverse service demands. One of the most significant contributions of ICT in urban governance is the digitization of public service delivery. Services like property tax payments, water and electricity billing, solid waste management, public grievance redressal, and building approvals are increasingly being offered through online portals and mobile apps. This not only reduces the time and cost of accessing these services but also ____ _______ ______ __________ __________ _______ _______ __________ _______ _______ _________.
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