Discuss the different approaches to Total Quality Management (TQM) cit

Question

Discuss the different approaches to Total Quality Management (TQM) citing relevant examples.

03 Mar 2025

Answer :

Word Count : 553

Total Quality Management (TQM) is a comprehensive management approach focused on continuous improvement, customer satisfaction, and involvement of all stakeholders in achieving high-quality products and services. Different approaches to TQM have evolved, each emphasizing various aspects of quality management.

### 1. Deming’s Approach
Dr. W. Edwards Deming’s philosophy is based on statistical process control and continuous improvement. He introduced the PDCA (Plan-Do-Check-Act) Cycle, which is widely used for quality enhancement. Deming emphasized 14 Points for Management, which include constancy of purpose, breaking down barriers between departments, and eliminating numerical quotas.

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