Discuss the 3 teer redressal mechanism provided under the Consumer Protection Act,1986..
The Consumer Protection Act (CPA), 1986, provides for a three-tier redressal mechanism to resolve disputes between consumers and sellers. These mechanisms aim to provide speedy, inexpensive and efficient solutions to consumers.
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District Consumer Disputes Redressal Forum: The first tier is the District Consumer Disputes Redressal Forum, also known as the District Forum. The District Forum is set up at the district level, and it is responsible for hearing complaints where the value of the goods or services involved is less than Rs. 20 lakhs. Consumers can file complaints against any seller, service provider or manufacturer who provides defective or unsatisfactory goods or services. The District Forum has the power to order compensation to the consumer, issue directions to the seller to replace or refund the defective goods, and ___ __________ ______ __________ ___.
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