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Communication is an essential function of management because it enables managers and employees to exchange information, instructions, ideas, opinions and feedback. In an organization, communication generally takes place through two major forms: formal communication and informal communication. Although both are important for the effective functioning of an organization, they differ in their structure, purpose, direction and method of operation. Formal communication refers to the official exchange of information within an organization through established channels and according to the organizational structure. It generally follows the hierarchy of authority. For example, instructions may pass ___ _________ _____ _______ ___ _______ _______ __________ ____.
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