Describe the steps and techniques of Conflict resolution.

Question

21 Oct 2023

Answer :

Word Count : 288

Conflict resolution is a crucial aspect of organizational behavior, aiming to address and reconcile differences among individuals or groups within a workplace. The process involves several key steps and techniques to foster understanding and collaboration.

1. Identification of the Conflict:
- Acknowledge and define the nature of the conflict. This step involves understanding the issues at hand, the parties involved, and the underlying interests or concerns.

2. Open Communication:
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